Gateway Recovery Management wont open

dudefoxlive
dudefoxlive Member Posts: 9

Tinkerer

edited March 2023 in 2017 Archives

im trying to run a factory reset on a laptop for a friend and something weird is happening with the recovery program.  i attempt to run it and i get the tool failed to run.  try selecting a different option.  i want to use the factory image but at this point i dont think i will be able to do that.  can someone please help me?  when i run check disk i get recovery.dat error so i am not sure it that might be causing the problem but none the less i need some help with this.

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    There may be file corruption that is causing this. If you cannot run the recovery from the hard drive you can check for availability of recovery media from the Acer store. Go to https://store.acer.com/en-us/ and click the link for eRecovery at the top of the page. Enter the serial number of the Gateway computer and click submit. If recovery media is available it will come up with the price. Please note that the recovery will not run if there is a hardware problem with the hdd. Hope this helps.