Acer V7-582PG fail to recognize hard disk

ivanyu874
ivanyu874 Member Posts: 1 New User
edited March 2023 in 2016 Archives

My Acer V7-582PG(windows 7 pro) fail to recognize the hard disk from the BIOS. I tried the orginal WD500G SATA or Crucial 480G SATA SDD, however none of them works. They work on other Windows machine.

 

Do I have a hardware problem in the mother board? any one please help!!!

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    If two known working hard drives are not being recognized in the BIOS then we would recommend service at that point. It sounds like a mainboard problem since two drives are not being recognized. You can request a repair by going to https://www.acer.com/ac/en/US/content/support then click the link for Support then select Repair. Fill this out and you will get a response with the repair fee and how to obtain out of warranty repair. Hope this helps!