Iconia tab 10 will not download system update

Richardsaint
Richardsaint Member Posts: 4 New User

Hello, I have just bought an Iconia tab 10 tablet. Model B3-A30 that is running android 6.0. It tells me that a system update is available for download (approx 141MB) but when I hit download nothing happens. I can only delay untill later. Yes I have checked network access and it is fine - able to download apps from the play store. I can't install the Iconia tab update enhancement app - I get an error message coded -505. The help link is a dead end.

Any ideas appreciated!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    do you have a microSD on your tablet?

    I'm not an Acer employee.
  • Richardsaint
    Richardsaint Member Posts: 4 New User

    IronFly,

     

    Yes it has a microSD slot.

     

    Thanks

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    I mean, do you have a MicroSD inserted on yoour tablet?
    I'm not an Acer employee.
  • Richardsaint
    Richardsaint Member Posts: 4 New User

    Sorry - no microSD card is in the tablet.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You need one to be able to update your tablet.
    I'm not an Acer employee.
  • Richardsaint
    Richardsaint Member Posts: 4 New User

    Hi. The tablet has a microSD slot. Currently, there is no microSD card inserted in the slot.

     

    I have been looking on the Acer product support pages. The update for the OS for my model says 

    This image is only for WW_GEN1 and only can be upgraded from Acer_AV0M0_B3-A30_RV00RC04 _WW_GEN1. The new version is showing as RV01RC02.WW.GEN1. 

    The current version showing on the tablet as the image version is Acer_AV0M0_B3-A30_RV02RC06 _WW_GEN1.

     

    Is it a matter of downloading the OS on to a microSD card and installing it from there?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You just need to put a microSD card on your tablet and when let the system download the suggested update, nothing else.
    I'm not an Acer employee.