Help !! My daughters 12mnth old aspire E14 laptop keyboard has suddenly stopped working

Coolmummy1
Coolmummy1 Member Posts: 1 New User
edited August 2023 in 2018 Archives

My daughters 12 month old Aspire E14 laptop keyboard has suddenly stopped working. The on-screen keyboard works by using the mouse but that's it. One minute it was fine , turned it off and on using it again ... Nothing ... Can't even put password login into it .... Please help ... 

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    You might try restoring the system to factory configurations. This usually resolves any software issues that may be causing this. Instructions are posted on our support site here:

     

    http://acer.custhelp.com/app/answers/detail/a_id/35232

     

    If this does not resolve the issue, we recommend repair at that point. Please contact Acer support from contact info posted here:

     

    https://www.acer.com/worldwide/

  • theprouty
    theprouty Member Posts: 2 New User
    aren't ACER great almost anyone who owns a laptop who has updated to win 10 is now unable to use the keyboard, and they suggest repair. its not broken you have just not looked after your customers and I am one