new acer one 10 running windows 10 - not working as a tablet (touchscreen not working)

chimpers
chimpers Member Posts: 2 New User

Hi,

 

please help!

 

Brand new, out of the box Acer One 10 laptop for xmas (lucky me) running off windows 10.

 

However the touchscreen has never worked - I've searched everywhere to see if this is a common issue but have found nothing... I've run the windows updates as suggested in other places and i get an error with one

 

- Cumulative Update for Windows 10 Version 1511 (KB3205386) - Error 0x80010108

 

I'm not sure if its missing a driver??? I'm not tech savvy....

 

thanks in advance for any help it is appreciated, i need the device to work as a tablet as well as just a laptop!

 

chimpers

Answers

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    Fire up Device Manager and look under Human Interface Devices. There should be an entry for your touchscreen (something like HID-complient touch screen). Let us know if it has an exclamation point, the color of that, or if it's missing entirely. IIRC a '!' means the driver can't start due to errors, '!' means the driver is having issues after starting and no entry means the system doesn't een think a touch screen is there.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • chimpers
    chimpers Member Posts: 2 New User
    hi billsey, there is no exclamation point and the driver mentioned is up to date as the latest version.

    it's going to be returned for repair / replacement tomorrow :-(

    thanks anyway!