E5-474G-50UT intermittent freezing

WaldoC

I've been experiencing intermittent freezing of this laptop while playing video games in either fullscreen or windowed fullscreen mode. I have been trying it in heroes of the storm and the problem is that it locks up for a full 2-3 seconds where I'm unable to do anything.

 

I have made sure it is up to date with all drivers as far as I know, and that it is running on the nvidia graphics card. Also I am using a laptop cooling pad that should be providing enough cooling for the computer.

 

Is there any app or monitoring software that can tell me what the problem exactly is, or is this a known problem with these laptops?

brummyfan2

Hi, 

There are few suggetions here, they were mainly for Win 10 PC but give them a try, I'll keep digging for a solution:https://www.tenforums.com/general-support/24281-windows-10-upgrade-random-freezes-pc-becomes-unresponsive-5.html

 

brummyfan2

Hi,

Go to Advanced Power Options, expand PCI Express, expand Link state Power Management and check whether it's Off, if it's not change it to Off.

WaldoC

Hey thanks for the quick reply,

 

I checked my advanced power settings for the current plan and the setting you mentioned was currently set to off. Are there any other settings I could check, or is there an error log this problem might show up in?

 

Thanks

brummyfan2

Hi, 

There are few suggetions here, they were mainly for Win 10 PC but give them a try, I'll keep digging for a solution:https://www.tenforums.com/general-support/24281-windows-10-upgrade-random-freezes-pc-becomes-unresponsive-5.html

 

WaldoC

I checked some of their suggestions, but the memory check showed no results.

It turns out the nVidia drivers on the acer support page are outdated, but I installed the newest drivers from the nVidia site and they appeared to overwrite old drivers with a newer version number. The graphics card is a geforce 940M 2gb.
However I'm still noticing freezing while in game.
Is there a temperature monitoring program available for this laptop, maybe the cooling pad I have isn't enough for it.

brummyfan2

Hi,

You can download HWmonitor from here to monitor the temperatures:http://www.cpuid.com/softwares/hwmonitor.html

WaldoC

Since updating my GPU drivers from nvidia's website and putting another fan on my desk, I have not experienced lock-ups.
The monitor says my GPU max usage is at 76% with 55 C (131 F). So I'd say either outdated drivers or heat may have played a factor in freezing my computer.

Thanks for your help; this monitor program is very thorough.

Is there a way to report to acer their support page for my laptop includes outdated drivers for this GPU?

brummyfan2

You are welcome, glad to be of help, you can contact them, scroll down their support page and the contact details are at the bottom.

https://www.acer.com/ac/en/US/content/support

Kmark

My name is Kenneth and I have a similar problem with my display driver (Intel(R) HD Graphics Family). Whenever I play video games it freezes. Operating system is Windows 10. Any solutions from anybody??

WaldoC

What model is your laptop Kenneth?