W 810

SargeGenius
SargeGenius Member Posts: 1 New User

Hello everyone, I have the small W810 windows tablet, I have never used it as I bought it for a trip which was cancelled and so all I do with it is keep it updated. It cames with windows 8.1 and free upgrade to win10. I installed win10 and kept it updated regularly. 

One day few weeks ago, windows 10 update was carried out and suddenly the touch screen stopped working. Now this is an issue between Acer and Microsoft as it was fine before this update. SInce then I have tried everything and I can't get the touchscreen to work. Acer are very unhelpful and to be honest I am seriously disappointed with them and their customer service, all they say is pay and send it in for 'repair'. It is not faulty, fault is caused by software update. There is only two drivers for this device on their site?!

 

I am at a loss of what to do, has anyone got a pure backup of the software on dvd they can send me please? or upload it somewhere from where I can download it, will be very grateful as Microsoft and Acer are no use, even thogh they are the cause for this issue.

 

Many Thanks