XB271HUBMIPRZ - severe flickering

mch_zh
mch_zh Member Posts: 3 New User

I have flickering on new predator monitor like turning it on/off, see here PC with MSI GTX1080 https://youtu.be/i8sQ7BtKC5o

 

Occurs on 2 different computers, also bought a new dp cable, only litte better.

Sent in to acer for repair, they send it back and told me that there is no flickering and I should check my graphics card.

 

Check again on another laptop, same issue. All 3 computer work fine with older acer monitor.

Then replaced power cord, clean installed windows, problem still there.

If I record with graphic card, there is no flickering, so for it's clear that the predator is the problem, right?

- Flickering at 4:46 and 5:32 (PC2 mit MSI GTX1080) https://youtu.be/zwWCTFWpLjI?t=4m43s

- Same sequence without flickering when recorded with GeForceExperience  https://youtu.be/y7kyaZSpDFI?t=4m43s

 

Any other suggestions? Please help, it drives me crazy. Thanks

 

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    This may be an issue that will require service. Please contact the Acer support for your region from this link:

     

    https://www.acer.com/worldwide/

  • mch_zh
    mch_zh Member Posts: 3 New User

    Monitor now has been sent in to Acer support for the second time.

    There is a new firmware available since a few days that might solve the problems. Will post updates here.