New Acer windows update fail

dmini

Bought three new Acer Veriton desktops - None will deploy any Windows updates - just hanging on the "searching for updates screen. They arrived patched up to August - so do already have the "two standard fixes" for this. We have been advised to factory reset one - has anyone any other solutions.?

dmini

Will make a note of those solutions. I think we had tried some of them, but actually resolved it using the WSUS offline updater - after 1 run of the tool the PCs started updating properly direct from Microsoft.

 

IronFly

it's strange that all three are not able to find updates, how long did you let them search?

 

you can try to update to the mayor release using Microsoft tool too:

https://www.microsoft.com/en-us/software-download/windows10

 

click on update now and check if it's able to update it.

dmini

Left for hours - even overnight - nothing. The machines can get to the internet happily, just not running any updates!

We got the machines at Windows 7 specifically because they did NOT want Windows 10 so that is not a solution.

Regards

IronFly

Sorry i supposed they had windows 10, check point 2 and 4 at this link:

https://blog.krissmilne.tech/windows/windows-7/windows-7-stuck-on-checking-for-updates

dmini

Will make a note of those solutions. I think we had tried some of them, but actually resolved it using the WSUS offline updater - after 1 run of the tool the PCs started updating properly direct from Microsoft.

 

IronFly

Good to hear it