Please help - Aspire E3-111-C0WA boots to black screen

Marc617
Marc617 Member Posts: 1 New User

My Aspire E3-111-C0WA froze the other day while sleeping, and when rebooted would not start up even to the BIOS screen.  It boots to a black (but backlit) screen, the LED's work etc.  I have tried removing the main battery, removing the CMOS battery, and various key combinations on boot.

 

From posts on similar models it seems a BIOS recovery is needed.  I have the Recovery USB key created at purchase, but it doesn't seem to have a BIOS image.  The BIOS postings on the Acer website are .EXE files not BIOS images.  When I start with ESC-F1 as I have read it does act differently - power light flashes, so seems that it is waiting for a BIOS image, but I don't have one.

 

Thanks, Marc

 

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    It is doubtful that a BIOS update would fix this issue and we do not recommend flashing the BIOS as well, as this can cause other issues. If it is booting to a black screen chances it could be a hard drive or mainboard issue. Please contact Acer Support from the info posted here:

     

    https://www.acer.com/ac/en/US/content/service-contact