Aspire E5-774G-52W1 WHEA-Logger warning flood in event viewer

mikee286
mikee286 Member Posts: 37 Enthusiast WiFi Icon

I bought an Acer Aspire E5-774G-52W1 a little over a month ago and yesterday out of nowhere I got several bsods.  After rebooting and having a bluescreen several times I went into the event viewer and I see this (see screenshots).  It is now a day later and today I have not had a bluescreen but these event viewer listings of a corrected hardware error has occurred are making me worried.  I scrolled back all the way to december 3rd which is as far back as I could go and these listings go back that far I just didn't look into the event viewer until after the bluescreens.  these listings are happening multiple times per minute.

 

What I have done so far is:  memtest86+ which came up clean, updated chipset drivers, rolled back chipset drivers to an older version.   I reset to factory settings which drop the occurance of these WHEA Logger messages to maybe one per 5 minutes but after reinstalling some software and a few restarts the WHEA Logger events go back to every second or so.

 

I did add a second hard drive back in late november so I removed that to see if that was causing anything but it didn't change anything.

 

Uninstalling pci express root port instances make the flood of event viewer messages stop until I restart then they come back

could these bluescreens be related to the event viewer flags?

 

 

Here is some info I pulled from bluescreenview about the bluescreens I got 2 days ago.  Could these be related to the event viewer messages?  Should I be worried about the event viewer listings now?  I haven't had any more bluescreens since these but the event viewer warnings remain.

 

bluescreen info:

 

==================================================
Dump File : 121616-8390-01.dmp
Crash Time : 12/16/2016 9:25:00 PM
Bug Check String : 
Bug Check Code : 0x00000133
Parameter 1 : 00000000`00000001
Parameter 2 : 00000000`00001e00
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : pci.sys
Caused By Address : pci.sys+5386
File Description : 
Product Name : 
Company : 
File Version : 
Processor : x64
Crash Address : ntoskrnl.exe+14a6f0
Stack Address 1 : 
Stack Address 2 : 
Stack Address 3 : 
Computer Name : 
Full Path : C:\WINDOWS\Minidump\121616-8390-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 14393
Dump File Size : 527,772
Dump File Time : 12/16/2016 9:25:53 PM
==================================================

==================================================
Dump File : 121616-7203-01.dmp
Crash Time : 12/16/2016 9:32:03 PM
Bug Check String : 
Bug Check Code : 0x00000133
Parameter 1 : 00000000`00000001
Parameter 2 : 00000000`00001e00
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14a6f0
File Description : 
Product Name : 
Company : 
File Version : 
Processor : x64
Crash Address : ntoskrnl.exe+14a6f0
Stack Address 1 : 
Stack Address 2 : 
Stack Address 3 : 
Computer Name : 
Full Path : C:\WINDOWS\Minidump\121616-7203-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 14393
Dump File Size : 513,700
Dump File Time : 12/16/2016 9:32:39 PM
==================================================
==================================================
Dump File : 121616-7281-01.dmp
Crash Time : 12/16/2016 9:36:41 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff809`42104670
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+104670
File Description : 
Product Name : 
Company : 
File Version : 
Processor : x64
Crash Address : ntoskrnl.exe+14a6f0
Stack Address 1 : 
Stack Address 2 : 
Stack Address 3 : 
Computer Name : 
Full Path : C:\WINDOWS\Minidump\121616-7281-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 14393
Dump File Size : 514,868
Dump File Time : 12/16/2016 9:37:23 PM
==================================================
==================================================
Dump File : 121616-9609-01.dmp
Crash Time : 12/16/2016 9:53:15 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff805`5c36c9cc
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+2c9cc
File Description : 
Product Name : 
Company : 
File Version : 
Processor : x64
Crash Address : ntoskrnl.exe+14a6f0
Stack Address 1 : 
Stack Address 2 : 
Stack Address 3 : 
Computer Name : 
Full Path : C:\WINDOWS\Minidump\121616-9609-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 14393
Dump File Size : 514,596
Dump File Time : 12/16/2016 9:53:56 PM
==================================================

[image

 

I can scroll way back and it is just WHEA warnings.  But like I said this is happening now even though the system is functioning normal otherwise.  

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Hello,

     

    We're looking into the issue you have reported.  Can you please send me a PM with the Serial Number and Windows OS Build (winkey.png+ I > System > About > OS Build)?

     

    Thanks,

    Mary

  • mikee286
    mikee286 Member Posts: 37 Enthusiast WiFi Icon

    I actually sent the laptop back for RMA with newegg.  We will see if the new one has the same issue as this one did.

     

     

    Thank you!

  • mikee286
    mikee286 Member Posts: 37 Enthusiast WiFi Icon

    I got my RMA replacement today and the WHEA logger event 17 warnings are still present in the event viewer on the new one.  IS this a normal event or is it actually something I should be worried about?  Thank you

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    I likely depends on the warning but if your system is functioning normally, there probably is no concern at this point. If you should need assistance for your Acer product please feel free to contact Acer support at 800-816-2237. This number is available 24/7 for in-warranty assistance.

  • mikee286
    mikee286 Member Posts: 37 Enthusiast WiFi Icon

    I got a new bios update a few days ago that seems to have cleared up the WHEA logger warnings hopefully it cleared up the bluescreens too.  I can only be certain if the system is stable for a month or 2 without problemw.  This does look promising though