OLD PASSWORD

smadigan
smadigan Member Posts: 1 New User

I HAVE A ACER ASPIRE, WINDOWS 7 THAT I HAVE NOT USED IN AWHILE, CAN'T REMEMBER OLD PASSWORD AND IT WON'T LET GO ANY FURTHER TO CHANGE OR RESET. IT IS NOT MY ACER LAPTOP THAT I AM ON NOW.

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    If the password is a Windows password then you can restore the system to factory configurations which will remove any passwords set in Windows. If you did not create the recovery back up, you can go to the Acer store online to order it from https://store.acer.com/en-us/

    Click the link for eRecovery at the top of the page.

     

    If it is a power on password or BIOS password, the system will require repair to remove this. The password removal fee is $99.00US plus applicable sales tax. If you would like this repair please contact Acer at 800-658-2237. Hours are 8am-5pm CST, Mon-Fri.