I purchased the above on Oct 16 1 month later lcd screen cracked when I signed in, Was told it would be covered by warranty if not m fault & sent a fedex shipping label. When repair dept Mississauga rec'd itthey claimed there were slight scratches on it and I must have caused damage so they wanted $179.U.S. to repair it. In subsequent calls to support centre in Cariean incl."level 2people"I told them I did not damage it and it was always opened on my desk with no one else having access to it. I was told by various people that it had to be dropped or something heavy ut on it(not true),the warranty was only good if there was damage the day the box was opened to which I asked why it was a 1 year warranty and not a 1 day warranty & received no explanation. Then on Nov 18 I received an email statingyour computer has been repaired" & I beleived finally someone had beleived me but when I received the comuter it wasn't repaired. On calling Acer support again & talking to another level 2 person I was told a cracked lcd screen is never covered as it is always sent by Acer in perfect condition & it had to be either m fault or Staples fault where I bought it . when I asked why I was told to send it in when they knew it was a cracked screen and why I was given all the other stories she said they were all errors & she was "sorry & understood my frustration" but would not cover it under warranty. I have now gone to CBCTV go public as I feel the warranty program is a scam to get further repair money and I caution anyone purchasing an Acer product that their warranty is virtually non existant
