Mode

Problems with Acer Aspire s13 pixelated screen

Member Posts: 1 New User

Greetings Acer Community,

 

I'm hoping you can help with this problem I'm having with my Acer Laptop. So I've recently bought an Acer Aspire S13 Laptop with Intel core i5 (non-touch) from Amazon. It has been barely a week and I've been having this problem in which the screen would become pixelated or junked up especially while surfing the internet. Please see the image attached, has anybody else experienced this problem?

Capture.PNG

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register

Answers

  • Acer Crew Posts: 868 Acer Crew

    If this is happening regardless of what you are doing, ie: browsing the internet or viewing data from the local hard drive, the system may need service. Please contact Acer support from the info posted here:

     

    https://www.acer.com/ac/en/US/content/service-contact

  • Member Posts: 12 New User

    Aspire   F5-573-55R7

     

    Similar issues on-line using Firefox, several lines will have overwritten junk characters.  Is this a hardware problem and is there a diagnostic which can be run?

  • Acer Crew Posts: 868 Acer Crew

    We don't have a diagnostic tool to provide but this looks like a hardware problem, especially if this happens regardless of what you are doing. Please contact Acer support from the contact info at the link previously provided. This number is available 24/7 for in warranty support. Hope this is helpful.

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register