R3-131T would not turn off, had to let battery discharge.

CDSmith52

Tried to turn back on. Computer did not recognize charger or boot. If I send in for repairs, I have to get info off hard drive and not loose it. Any help.

padgett

Did you try the reset pinhole in the back ?

CDSmith52

Thank you but that does not solve the problem. Still laptop does not charge and does not show the charger is plugged in.

padgett

Did you leave it plugged in for a few minutes ? May need to build a new charge before it will turn on.

 

Do you mean the yellow/blue charge light near the power socket does not come on ? If not, check the adapter outlet for at least 19vdc.

CDSmith52

Thank you but I have done all this. I have even moved the adapted to a new outlet. No light, nothing.

padgett

Sounds like a warrenty issue.

 

One stupid thing: tighten all of the screws on the back cover and try again. There is a microswitch under one of them.

CDSmith52

Yeah, I did that, the screw is  one of the two screws in the center, can't remember which one. Both tightened. Thanks.