Iconia w3 810 shuts down after about 20 seconds of starting

I did a Windows 8.1 updte today and after that I can not use my Iconia w3 810. It shuts down after 20 seconds of starting. I already tried the following: 1) The Automatic Repair option did not work. 2) I already tried to do a System Restore, but it does not finish well (after restablishing all files and finishing succesfully the whole process, It says cannot open a file). 3) I tried to Refresh your PC option but it says "The drive where Windows is installed is locked. Unlock the drive and try again". I am not using any security software (antivirus or similar), so I do not know why the drive could be locked. 4) I tried to Reset your PC option but it syas "Unable to reset your PC. A required drive partition is missing".

Please help! I want to keep using my Iconia....

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Greywolf1967

It sounds as if the Update did not take. You have not killed your tablet and you can come back from this.

You may however have to run a fresh install of 8.1, or Windows 8 as they are both freely available from Microsoft. A simple google search of "Media Creation Tool" and what ever version of Windows you wish will get you started.

I will say from my own testing the Acer W3 + Windows 10 Ann. Update runs like a dream !!!!

Any way please search the forum here as there are a few ways to go about getting back to a fresh set up. I will also say Read all guides and instructions and understand before you start.

However if you give it a good 2 or 3 hours of effort ( mostly waiting time for install lol ), it will give you back your joy of a happy tablet!!!!!

cherring

I just experienced the same thing. I hadn't used my tablet for several months so I decided to apply all the updates Microsoft offered - including optional patches. After the updates the tablet would shut down after 20 secods once I turned it on - every time! After several registry hacks to see if any shut down changes would help (none did) I created a USB Windows 8.1 Media install disk following MS instructions, downloaded the Acer W3-810 Windows 8.1 drivers, and then reinstalled Windows and applied the drivers (you need to connect a USB keyboard and mouse until you install the drivers). I then installed all my apps and got it set up the way it was before but without all the MS updates. Next, I created a Recover Point. Finally I started installing all the back MS updates, manually this time, creating additional recover points along the way. I then ran into the same problem. The recover poins, however, work well to get the tablet working again - 10 minutes tops each time. After some more trial and error testing I track down the culprit patch. It is "Windows 8.1 Optional patch -- Intel - Other hardware - Intel Dynamic Platform and Thermal Framework Processor Particpant -5.4 MB". I doubled checked by applying all the other updates again (Tablet working fine), creating a new recover point, and then loaded that problem patch again. Tablet acting up again so one last recovery.

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