Windows 10 Pro x64 fresh install issues

I am new to laptops so this might have a fix I am unaware of. I have an Aspire E5-575G-53VG that came with Windows 10 Home installed along with all of the other "stuff" the manufacturers usually install. I want to do a fresh install using Windows 10 Pro x64, but am unable to. I have an 'oem' copy using the installed dvd player. I use the custom install section, wipe the ssd, use the 'new' function and format the partions created. The installation proceeds normally, but never gives you an option to install the activation keys. When the installation is complete, the system shows "Windows 10 Home" installed and activated. I have been usinc PC's for many years and done many fresh installs without any problem. I realize that this may be an issue with Acer revovery somewhere. The new install that shows "Windows 10 Home" is clean and I can then install any drivers etc... I even tried the install without an internet connection. Also, the system will not let me activate using the Pro keys. !!!! HELP !!!! Any ideas or suggestions? Your help is greatly appreciated. I may have to use Windows 10 Home, which is not a problem.

Accepted answers

IronFly

your installation is correct, since windows 10 reads the product key embedded on BIOS, so since it's an Home key, it install the home version.

by the way, normally you would be able to switch to the PRO version using the correct product key but you need to be connected to the web.

http://www.tenforums.com/tutorials/7209-product-key-change-windows-10-a.html

All comments

IronFly

your installation is correct, since windows 10 reads the product key embedded on BIOS, so since it's an Home key, it install the home version.

by the way, normally you would be able to switch to the PRO version using the correct product key but you need to be connected to the web.

http://www.tenforums.com/tutorials/7209-product-key-change-windows-10-a.html

jte101

Thanks for the quick reply !!!!

billsey

Here is what Microsoft says:

To upgrade from Windows 10 Home if you have a Windows 10 product key:

Select the Start button, then select Settings > Update & security > Activation.
Select Change product key, and then enter the 25-character Windows 10 Pro product key.
Select Next to start the upgrade to Windows 10 Pro.

jte101

Thanks for the idea, but I have already tried that. The reply I get, is that the key is an invalid key. The key is from a OEM Windows 10 Pro. I am stumped, but will get along with the home version.

billsey

Are you sure the key isn't a volume license key (like a big corporation or school would use) instead of a OEM key (that a system builder would use)? VL keys are supported for multiple installs but not valid for an upgrade, the licensee is charged per install usually. OEM keys can only be installed once and can't be transfered from one machine to another. That's why you have to jump through hoops if you replace the HD or motherboard. An OEM key ought to work if it hasn't been installed anywhere else already.