My Bluetooth doesn't detect/ working

Mike211

Hi there, i'd like some advice regarding with my notebook that doesn't detect any bluetooth devices. The model is E5-473, it is originally windows 8.1 but i upgraded it to windows 10. At first it works but after a week it stopped detecting devices. I have already tried some solution like updating the drivers (which i downloaded in this website) but still won't work. I'm running out of solution so i like to ask some help from you guys.

brummyfan2

Hi,

Go to this link and try the methods 2 and 3, you don't have to use the Driver Talent to install drivers, you can get the drivers from official Acer support site.

http://www.drivethelife.com/windows-10/bluetooth-not-available-not-working-after-windows-10-update-how-to-fix.html

Mike211

But there are no Bluetooth Devices in Hardware and Sound, what to do?

brummyfan2

Hi,

Could you please go to Settings, Devices and do you see bluetooth in the left pane.

 

 

Mike211

Sorry for my late reply, so yes i see bluetooth in settings but not in hardware and sound so what's next?. Thank you for your reply btw.

brummyfan2

Hi Mike,

You can follow the instructions using the Settings, click More Bluetooth Options to get the window(snip1), go to control panel, Hardware and Sound, find Add a Device in Devices and Printers.

Mike211

I followed the instructions you gave and i click add device but it says here that No devices found. (I let the bluetooth on my device open incase it is needed, also in my notebook)