ACER PREDATOR G3260 RAM not recognzied

BenCooper
BenCooper Member Posts: 6 New User

Good day everyone. So I was looking around and I've seen that I wanted more ram. So I bought new ram and inserted it into the slots for my mobo. Thing is, It does not register..
So I started to look for analyze tools and found CPU - Z. CPU - Z shows the correct amount of memory on my motherboard so I'm asuming I plugged the ram in corretly. Windows won't use more ram then it's already displaying for some odd reason. Another thing I noticed is that after installing the sticks and booting my PC it won't install on screen, It'll simply pass me on to my log in for Windows and then It does not show up in Windows Settings..
What am I doing wrong!?

Here are some infos about my rig:
ACCESS
ADDITIONAL INFORMATION: THE NEWLY INSTALLED RAM STICKS ARE SLOT 2 andSLOT 4. (IN CPU - Z)
I hope someone can help me fix this problem since I'd really like to use my RAM after all :D 

 

What I have done..

I've removed the old stock ram and inserted just the new one. Without a RAM installation screen popping up it says I now have 8 gb Ram. When I add the other old ram sticks of each 4gb it says I still have 8gb ram.

 

Addtionaly: I have tired msconfig and disabling and enabling the tick for maximum memory. I would also like to mention that I have tried to update my system BIOS in hopes to find a new option enabling RAM remap. I have two ram types installed: 

 

FOUR STICKS OF 4 GB 

 

 

MEMORY 1 & 2

SMBus address

0x50

    Memory type

DDR3

    Module format

UDIMM

    Manufacturer (ID)

Kingston (7F980000000000000000)

    Size

4096 MBytes

    Max bandwidth

PC3-12800 (800 MHz)

    Part number

9905584-023.A00LF

    Serial number

9405A75E

    Manufacturing date

Week 05/Year 16

    Number of banks

8

    Nominal Voltage

1.50 Volts

MEMORY 3 & 4

 

 

SMBus address

0x51

    Memory type

DDR3

    Module format

UDIMM

    Manufacturer (ID)

Kingston (7F980000000000000000)

    Size

4096 MBytes

    Max bandwidth

PC3-12800 (800 MHz)

    Part number

ACR16D3LU1KBG/4G

    Serial number

C92D2A66

    Manufacturing date

Week 30/Year 13

    Number of banks

8

    Nominal Voltage

1.35 Volts

 

Yes I'm aware of the voltage but I don't think that that's the problem, thus I have tried to do a BIOS flash update which parly suceeded but now changed the model name  of my computer and does not give me more options allowing me to potentially remap my RAM inorder to have all four sticks of four GB to work together and be 16 GB. It still says 8 in Windows Settings but CPU-Z shows a total of 16 GB with addtional information posted ABOVE.

 

 

 

 

 

 

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    Only if you find someone that can mod the BIOS and those are hidden settings.
    If they are missing, only Acer can ask for such settings to AMI ( if it's AMI the BIOS engineer).
    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    How much ram see the BIOS?

     

    have you tried to run 1 old +1 new ram stick?

     

    Which windows OS version is installed?

    I'm not an Acer employee.
  • BenCooper
    BenCooper Member Posts: 6 New User

    My OS is Windows 8 however I used to run on Windows 10. I have tried once before and I think nothing happened.

    The BIOS sees 8 aswell as Windows 8


    IronFly wrote:

    How much ram see the BIOS?

     

    have you tried to run 1 old +1 new ram stick?

     

    Which windows OS version is installed?


     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, i think the problem is the voltage, your model need 1.5V:

    Support DDR3 1.5V 1333/1600 (1GB / 2GB / 4GB).

    I'm not an Acer employee.
  • BenCooper
    BenCooper Member Posts: 6 New User

    IronFly wrote:

    ok, i think the problem is the voltage, your model need 1.5V:

    Support DDR3 1.5V 1333/1600 (1GB / 2GB / 4GB).


    I looked into the voltage and I didn't realise it but I read somewhere it is possible to lower the main voltage or increase it for all four sticks to work at the same time. Are my new ram sticks now basically useless?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Yes, sometimes ram sticks can have some tollerances on voltages but mixing is never a good thing to do.

     

    if you can, exchange it with the correct one.

    I'm not an Acer employee.
  • BenCooper
    BenCooper Member Posts: 6 New User

    IronFly wrote:

    Yes, sometimes ram sticks can have some tollerances on voltages but mixing is never a good thing to do.

     

    if you can, exchange it with the correct one.


    Okay thanks for the quick response. Another question I'd like to ask is as I previosuly mentioned I had tried updating my BIOS so I could get new options but I don't. Is there any way I could possibly change the voltage with a programm or a hidden "door" in my BIOS utlity? 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    Only if you find someone that can mod the BIOS and those are hidden settings.
    If they are missing, only Acer can ask for such settings to AMI ( if it's AMI the BIOS engineer).
    I'm not an Acer employee.