Acer GN246HL missing AC/DC Cable

Jtrinh0614
Jtrinh0614 Member Posts: 1 New User

So I just got my new GN246HL delivered today and every part except the second half of the AC/DC cable came with it. The box came with the power brick, but the other part that connects to it was not present in the box. Now I am stuck with a monitor that I cannot even play on because there is no way to connect it to the power. I just wanted to know if there was a way to obtain these cables through support if possible. The model number of the cable is ADP-40KD BBC if that helps.

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Sorry for the inconvenience. If you could please contact support from the link below, let them know the power cord was missing from the box. They should be able to send you a replacement power cord. Let them know you already have the AC adapter.

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    My apologies- I failed to include the support link for you: https://www.acer.com/ac/en/US/content/service-contact.

     

    Sorry again for that oversight!

    Mary

    Acer America