Acer Care Center ruined my external hdd

scanswyatt
scanswyatt Member Posts: 1 New User

I bought a new Acer Aspire E5-475G. I also bought a new Seagate 1.5TB external hdd to transfer the files from my old laptop.

Before my new laptop arrived I transferred about 50GB of data onto the new hdd.

When my new laptop arrived I decided to check out the software installed. Acer Care Center was installed and there was a recovery management feature. The description was, "Create Factory Default Backup. If you run into problems with your PC, a recovery drive can help you troubleshoot and fix those problems, even if your PC won't start." So I thought, okay, let's try it.

I decided to use the new Seagate hdd for the backup but the software ended up saying it failed to complete the process. To my horror, my 1.5TB turned into a 32GB partition and the rest was unallocated space and all my data was missing.

Recuva's deep scan has helped me to recover some of those files but some of the recovered videos are unplayable.

The "Extend Volume" function of Disk Management is inaccessible for my Seagate hdd. I don't know why. Looks like I'll have to delete the 32GB partition and create a new partition from all the unallocated space.

I'm wondering if there's still hope to recover my lost data? I'm running Windows 10 Home 64 bit Anniversary Update.

Sigh.. I should've trusted my instincts of never trusting software made my laptop manufacturers...