Why is my pre-installed version of Office 2007 gone after performing a system restore?

Lanacop
Lanacop Member Posts: 4 New User

I purchased my laptop with many pre-installed programs..Licensed programs...most importantly a full version of Office 2007.  Recently it got a virus that wreaked havoc, requiring me to perform a system restore using the very discs created by my system after purchase.  Now, I no longer have some of the pre-installed programs.  The one that hurts is the Office 2007, instead I am left with the pesky 2010 starter version.  We've had to rearrange our house to do work, so of course I can't seem to find the packet that holds all the keys and my warranty has expired with Acer, so I'm being told that I will have to purchase whatever I need.  Here's my issue with that...I paid for these programs and they are licensed and registered in my name. What is the point of registering these products, having the information on file if you can't then access that when a restore is needed.  Anybody have any reasonable suggestions or rationale that might help me?  These licenses & registrations can't be a one-way street!

 

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Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    What model computer do you have? Can you please provide your serial number, so I can better assist you?

  • Lanacop
    Lanacop Member Posts: 4 New User

    Thank you. I have an ACER Aspire Model # MS2310  

     

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  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    I show this system shipped from Acer with a trial version of Office 2010. Can you please provide your serial number, so I can confirm this?

     

  • Lanacop
    Lanacop Member Posts: 4 New User

    I purchased my Acer from one fo the Home Shopping Channels (either HSN or QVC) and it came with the full version of Office 2007 plus the Starter for Office 2010 which I uninstalled a year later when it starting causing problems with my 2007.  Now after my system restore, I am left with only the Starter for 2010.  My S/N is[edited for privacy]

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