aspire S7-391 black screen

marcinalbert
marcinalbert Member Posts: 2 New User

My laptop when using went blue screen and just after to black screen. The power light is on and the fan is working. I have tried to reboot by using the side button but it alsways comes back to the black screen. I have contacted windows and they say I should use "MediaCreationTool" so i downloaded to USB key the exe, but when I power up it doesn't read it. The window guy told me that laptops have a key that permits them access the usb, but I don't know what is the key or keys. Thank you

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    look at the bottom of your laptop, can you see a little hole with a battery icon?

    if so, put a pin inside and press it for about 30 seconds, then try to turn on your laptop.

     

    are you able to see the Acer logo at boot?

    I'm not an Acer employee.
  • marcinalbert
    marcinalbert Member Posts: 2 New User

    I have done as you suggested and the screen is black no changes. 

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, turn it off and (if possible) connect it to an external monitor or TV, then boot.

     

    still no Acer logo at boot?

    if so, can be a dead graphic card or some BIOS issues, both must be repaired by Acer service.

    I'm not an Acer employee.