Aspire V 15 Nitro VN7 592G 574M - touch pad not working

garlic
garlic Member Posts: 5 New User

Hi,

 

I'm using this Acer Aspire V 15 Nitro Black edition for less than a month.

OS : Windows 10

 

So after updating some firmware through the Acer care center, the critical update firmware v1.17 to improve touch pad performance keep failing. And now the touch pad isn't working anymore.

 

Here are the firmware which were well updated:

firm_success.JPG

 

Here is the firmware v1.17 which is failing while updating :

firm_failed.JPG

 

Can you help me please? Working without a touchpad is such a mess!

Best regards,

Answers

  • Hi,

    Try switching to Basic from Advanced in BIOS, reboot and switch back to Advanced, Basic has less functions than the Advanced.

  • garlic
    garlic Member Posts: 5 New User

    Hi brummyfan2,

     

    Thanx for the fast reply.

     

    The BIOS setting was already set with Advanced setting by default.

    Nonetheless, i tried to switch it back to Basic, reboot, then to Advanced again but it didn't solved my touchpad issue.

  • Can you able to do a system restore, go to Control panel, Security and Maintenance and then Recovery.

  • garlic
    garlic Member Posts: 5 New User

    I wanted to avoid that because i will loose every application i Installed on that comp, but well i did it.

    But even after full recovery, touchpad is still down.

     

    I don't know whart to do...

  • garlic
    garlic Member Posts: 5 New User

    Also, after restauration, the Acer care center do not propose me  firmware v1.17 update.

  • garlic
    garlic Member Posts: 5 New User

    Any idea for this issue??

    This is a real pain, i'll will have to send it back to acer.

     

    I had an outstanding Toshiba laptop for 9 years without any hardware/firmware/material problem, should have stick to this brand!

     

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