A new "espire C24 with a DVD writer problem

cully
cully Member Posts: 3 New User

Please advise, I have bought a new Aspire C24 and am in the process of installing software via a portable DVD writer.

The problem is that the "DVD writer" installed some software ok then stopped responding.

Checking the Wins10 settings it showed, under connected devices, "driver error"

I have changed this portable DVD witer for another make, but getting the same message.

I have checked the writer on my laptop and it works fine.

I have removed some installed security software (malwarebites and spydot) that was installed during the use of the writer but no change.

The device manager shows the DVD writer but no indication of any issues.

I have downloaded "gear softwares latest driver updates (guided by PCWorld where I bought your computer from) no change.

What is my next move?

ThanksC

cully