Chromebook R 13 Mic Issue

Caleb155

When I try and use the speech recongiztion feature in Google Chrome it can't hear me with the built mic on my R 13. If I plug a mic into the head/mic jack it works fine.

 

Open the laucher

Click the mic button

Speak

Expected

It hears the request and takes action.

Observerd

Google replies, if you are speaking I cannot hear you. 

 

Again if I plug a mic in the headphone/mic jack it works but using the builtin mic it doesn't. Any thoughts on what could be the issue. 

Mary-Acer

Here is a link that may have some helpful information for you: https://support.google.com/chrome/answer/2693767?hl=en  If however this doesn't work or you cannot get the internal mic to work at all in any app, the system may need repair to get this fixed. 

Caleb155

I have already tried these steps and the issue presists. How do I go about getting support?

 

 

 

 

Mary-Acer

You can contact support from the info posted here: http://www.acer.com/ac/en/US/content/service-contact