Switch Alpha 12 Acer USB C dock problems

Jgriesshaber
Jgriesshaber Member Posts: 1 New User
edited November 2023 in 2019 Archives

I have the i5 8gb/256gb model, and it works great.

I bought the Acer USB Type C dock and it charges the dock, the USB ports work, but...

 

I can not get any video to be sent out...no display port or HDMI...the tablet never acknowledged that there are any exterior monitors to extend to...

 

aAny help?

Answers

  • xnaron
    xnaron Member Posts: 8 New User

    I am having a similar issue.  I purchased the NP.DCK11.01C dock and I cannot get the switch alpha 12 (i5, 8gb, 256gb ssd) to enable the monitor.  It see's the monitor but cannot enable it.  Tried the intel graphics options as well as the windows display options.  I have tried 2 different monitors and have tried it using display port and hdmi.  I have tried different and known working cables as well.  I think there is a driver issue but there are no updates available.  I tried downloading the latest drivers for the graphics card from intel but they won't install.  They give an error saying they weren't tested for the device and I should contact the manufacturer for updates.

     

    Acer a little help please.

     

    thanks

  • nautic20
    nautic20 Member Posts: 1 New User

    What is the web address where I can download the latest NP.DCK11.01C drivers.  I looked on Acer's site and can't find it.

  • bitlater
    bitlater Member Posts: 1 New User

    Same issue here, monitor worked briefly at low res, now not at all. Manual even says to update to latest firmware and drivers on the website but I have searched using model number, SNID and S/N and nothing comes up! Frustrating!

  • SteveG_2019
    SteveG_2019 Member Posts: 1 New User
    Unable to land on Netflix or Amazon prime because main monitor goes dead.