A number of keys suddenly stopped working. What happened and how do I solve it?

jenhakjenhak Member Posts: 2

As the headline says, a large chunk of the keyboard suddenly stopped working. Ctrl, Alt, Alt Gr, PgDn, PgUp, arrow keys, and Esc, at least.

 

I've tried reboot, hard/forced reboot, and clean reboot. There is no keyboard driver or Launchpad utility available on Acer's website.

 

Model: Acer Aspire E3-112

Windows 10 64-bit

 

What do I do? I've had trouble with the touchpad before, which was resolved following a Windows update. I haven't found anything here or through Google, but maybe several users are experiencing this problem right now and it is being fixed as we speak?

Best Answer

  • laurent_14laurent_14 ACE Posts: 9,805 Trailblazer
    Accepted Answer

    Hello,

     

    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France

FAQ & Answers

  • laurent_14laurent_14 ACE Posts: 9,805 Trailblazer
    Accepted Answer

    Hello,

     

    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France
  • jenhakjenhak Member Posts: 2

    laurent_14, you embody the reason everyone should still have faith in humanity. Heart

    I can't thank you enough. I work from home and I'm 99% dependent on my computer (and on being able to type properly).

  • ...you embody the reason everyone should still have faith in humanity. Heart

    What can I say after that? Smiley EmbarassedSmiley HappySmiley Very Happy and...

    You're welcome

    France
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