Aspire Z3-715 getting BSOD daily! So frustrating!

Yoshigirl
Yoshigirl Member Posts: 4 New User

I get the BSOD daily.  Different error codes.  Have updated drivers.  HELP!

Best Answer

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • Yoshigirl
    Yoshigirl Member Posts: 4 New User
    Ironfly, thank you for your quick response. I'm home later & will do this immediately.
  • Yoshigirl
    Yoshigirl Member Posts: 4 New User
    Crash dump directory: C:\WINDOWS\Minidump Crash dumps are enabled on your computer. On Fri 11/11/2016 5:12:40 PM your computer crashed crash dump file: C:\WINDOWS\Minidump\111116-33968-01.dmp This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x2C3FC1) Bugcheck code: 0x3B (0xC0000094, 0xFFFFF80502453FC1, 0xFFFFE281B8555BA0, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\WINDOWS\system32\drivers\igdkmd64.sys product: Intel HD Graphics Drivers for Windows 8(R) company: Intel Corporation description: Intel Graphics Kernel Mode Driver Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation). Google query: Intel Corporation SYSTEM_SERVICE_EXCEPTION On Fri 11/11/2016 5:12:40 PM your computer crashed crash dump file: C:\WINDOWS\memory.dmp This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x2C3FC1) Bugcheck code: 0x3B (0xC0000094, 0xFFFFF80502453FC1, 0xFFFFE281B8555BA0, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\WINDOWS\system32\drivers\igdkmd64.sys product: Intel HD Graphics Drivers for Windows 8(R) company: Intel Corporation description: Intel Graphics Kernel Mode Driver Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation). Google query: Intel Corporation SYSTEM_SERVICE_EXCEPTION -------------------------------------------------------------------------------- Conclusion -------------------------------------------------------------------------------- 2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation) If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Ok, the 2 crash dumps reported an issue with Intel graphic driver.

    are you able to check the version installed?

     

    windows logo key + x

    Device manager

    click on Display adapters

    double click on Intel graphic adapter

    click on Drivers tab

    please report date and version

    I'm not an Acer employee.
  • Yoshigirl
    Yoshigirl Member Posts: 4 New User
    I have tried updating this driver but it either tells me I have the most current version or I'm not allowed to download the version bc of incompatibility.
    10/1/2015
    20.19.15.4300
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Download this

    https://downloadcenter.intel.com/download/26404/Driver-di-Grafica-Intel-15-45-?product=88345

     

    then you need to disable windows automatic drivers download

    http://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.html

     

    then go to Device manager 

    right click the intel graphic driver and choose to uninstall, tick to uninstall software too

    once done, reboot and then install the downloaded drivers

    I'm not an Acer employee.