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Sorry, I'm new here, so I don't know if this is the right board.
I have a host of issues.
1. Laptop screen doesn't come on. The other led lights come on as usual, and the fan blows, but the screen remains blank. I've tried connecting to an external monitor, but no show.
2. I tried flashing bios as a solution, but the files in the bios zip don't correspond with the tutorials online; no flashit.exe etc
3. Tried contacting support, but of course, my serial number and snid are invalid.
[edited to override word filter]