z630 bluetooth skipping sound

mderome

Hi, I've have this issue for a couple of weeks.... When I listen to music on my bluetooth headset, or while listening music in my car, the music have a lot of skipping, by skipping I mean while the music plays, the sound stops for a 1/2 sec, play the music for another 1/2 sec, many times... Live radio with tune-in, or a mp3 on the phone, same problem. It happends for a minute or 2.... then no problem for a couple of minutes, and does it again.

No problem while usins a wire headset

I've tried the same bluetooth headset with my computer or my old phone, no problem with the sound.

 

I can't update the phone, the option is missing under "about phone".

 

Some info :
Android 5.1

Image version : Acer_AV0L0_T03_RV01RC05_PA_CA

Build number : Acer_AV0L0_T03_1.005.00_PA_CA

Image P/N : FM-S2QA0.028

 

Thanks

Karp-Acer_Retired

Does this isseu present if the screen on the phone is not lock or only after it locks?