Switch Alpha 12 - Screen won't auto rotate

bturley28

I just got my Acer Switch Alpha 12 back from Acer to get my "LCD Module" replaced and I'm playing around with it to make sure all is well. I noticed that my Acer won't auto rotate the screen. I can manually rotate the screen in the settings menu but I have no button either to rotate the screen in the action center. There's no option in settings to turn on or check auto orientation.

 

When I got my Acer back from Acer, I noticed that my windows recovery partition had been changed (updated to a newer version probably) and had removed all of the programs except 3 realtek drivers (so no bloatware or even office "get started"). Was there a program that allows for auto rotation? I have the most updated version of my HD 520 graphics driver and have anniversary edition of windows 10. Before I got my screen replaced by Acer, the auto rotation worked just find.

 

Any help would be great.

billsey

If you fire up Device Manager does it show any issues? I'm not sure which device would be the culprit, but I'm betting you have a driver missing or corrupt (maybe one of the sensor devices?).