Acer N214, error message, "This app can't run on your PC".

Hi all: I am new to the community. Less than a week ago, I logged on and was unable to open my microsoft office, chrome or adobe programs. The error messge, "This app can't run on your PC" popped up instead. I have attempted restore and recovery, and it won't allow me to do that. I message pops up and says, "Reset your PC. There was a problem reseting your PC. No changes were made." I have also tried to update my drivers, which failed. I have downloaded the updates from the Acer site, restarted, and tried refreshing the driver updates again, and it failed. I am a nursing student who needs this computer. The weird thing is can still use my internet explorer with no problem. Ugh! Can someone help? I am no computer whiz, and would greatly appreciate some feedback. Thank you!

Accepted answers

All comments

padgett

Try opening a DOS box and run SFC /SCANNOW

angieB

Hi, thank you for your advice. I tried that, and am receiving the same error messages. The can showed no corruptions or errors. Got anything else up your sleeve? Smiley Happy

thanks again.

padgett

Well the next thing I would do would be to run a memory check program and from a DOS box run CHKDSK/F to see if the memory or fixed disk has any problems.

Am assuming you already ran a full sysytem scan for viruses/malware.

angieB

Hi, thank you for your help. However, nothing seems to be working. I have tried resetting, recovering, wiping everything out and then some. I think I read that it may be due to a partition missing (?). Unfortunately, I don't have the funds to have a data dude look at it, but am willing try different solutions. RThe computer will still allow me to do stuff like this: web search, social medial, etc... but I cannot use my microsoft office, adobe imaging programs...stuff like that.

I am all ears if you have further suggestions. Thank you again.

Quick Links

Top Members

Weekly

momoringo 2

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™