I have an Iconia 8 and it keeps turning off in the middle of what I'm doing, help???

gramstastic
gramstastic Member Posts: 1 New User

Please help, I love my acer tablet, but, it keeps turning off.  When I'm using it, if I wait too long it turns off.  If I move fast enough it stays on, but, I cannot not take too much time thinking about what I want to do next or it turns off. Very frustating. 

I have an Acer Iconia 8,   Android 5.1 lollipop   Model#B1-850-K3SX  

Please help, I am a 69 yr. old disable woman and I really need my tablet to work.

Thank You In Advance For Your Help.   

Woman Frustrated

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    As turning off, do you mean that after the screen went black if you press shortly the power button it doesn't wake up?

    you need to do a long press on power button and have the Acer logo during boot?

     

    if, it's the second choice...if you are under warranty, gives Acer support service a call.

    I'm not an Acer employee.