AcerPredator G9-592 - Win 10 AU and issues with TPM - help me test it!

_smg_
_smg_ Member Posts: 14 New User

Dear Community, Dear Acer.

 

While I had literally no issues with TPM (responsible for e.g. PIN login and Bitlocker) since I bought the laptop, it is not working properly after installing Anniversary Update, fresh install.

 

Everything works perfectly fine when computer is cold booted (so when it was shut-down) but when I try to reset it, tpm is gone, thus I need to enter PIN etc.

 

While the problem exists on FRESH installation of Windows, right after setup is complete it is either "me" or Microsoft.

 

Acer, could you please look into it and maybe release some update to the bios/drivers?

 

How to test it:

 

1. Turn your laptop on and run (windows15x15.png+ R) tpm.msc - you should see something similar to:

 

https://www.dropbox.com/s/0rjg3exbyk7gj4c/2016-10-19%20%281%29.png?dl=0

 

2. Restart your laptop and re-run tpm.msc - while it should give you same outcome as on 1st step, I end up with:

 

https://www.dropbox.com/s/0rjg3exbyk7gj4c/2016-10-19%20%281%29.png?dl=0

 

Do you have same results on updated Windows?

 

For more advanced users: Event Viewer:

 

https://www.dropbox.com/s/qwkvsonqvkd6ici/2016-10-19%20%282%29.png?dl=0