My laptop just won't boot at all since it started automatic updates yesterday and then shut down

RoisinNicG
RoisinNicG Member Posts: 4 New User

Answers

  • Kathy-1
    Kathy-1 Member Posts: 167 Die Hard WiFi Icon

    Hi RoisinNicG,

     

    If you could give us the model of computer you own and the operating system, we can move your thread to different forum where it will get better exposure!

     

    Thanks!

  • RoisinNicG
    RoisinNicG Member Posts: 4 New User

    Sorry! Acer Aspire, Windows 10. Is there anything else you need?

  • Kathy-1
    Kathy-1 Member Posts: 167 Die Hard WiFi Icon

    What's the model # of the computer (as there are many different Aspires)?

  • RoisinNicG
    RoisinNicG Member Posts: 4 New User

    Sorry, you cna see I haven't a clue what I am doing,: R3-131T  11.6"2 in 1

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    If it is shut down now, try pressing the reset (pin hole next to one of the middle screws on the back) for about 5 seconds then try to reboot.

  • RoisinNicG
    RoisinNicG Member Posts: 4 New User

    thanks I tried that, but it although it moved on from the ACER screen, it went to a completely blank screen, with nothing at all on it.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Could you see if the blank screen had the backlight on dimly ? On one machine I had a blank screen for over an hour then it came to life. I'd just leave it on overnight and see if anything changes. If not then a full reinstall may be necessary.