Issue in the rotation during the change from tablet mode to computer mode

catiasantos

Hello, I bought an Acer Aspire Switch SW3-013-19GV with windows 10, when it's on tablet mode with the rotation locked vertically and I connect it to the keyboard it doesn't rotate automatically to the horizontal normal display. So I went to the store because of this issue and in the store they said this is normal, but they also said when the screen is in it's vertical mode I have to turn off the rotation lock during the tablet mode before I connect it to the keyboard in order to switch to the computer mode horizontally.

However, it's from my acknowledge that isn't something normal because as soon as I connect it to the keyboard, even though it's positioned vertically and with the rotation locked , it should automatically change to horizontal computer mode and I shouldn't have to turn off the button for that to happen.

 I need to know differ opinions regarding this matter.

 

Best regards,

 

Cátia Santos

PMiner

In windows, computer mode rotates on the Acer switch 10. I see no issue during the transition. in the Action center, there is also a toggle for desktop mode, if that's helpful at all.