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VN7-592g BSOD (Critical process died)

Hi,

 

It has all began when I update Windows 10 anniversary on my VN7-592G laptop , I get blue screen most of the time. I have updated all of my drivers but still got the BSOD. I have fresh installed windows 10 Build 10240. and now I still get the BSOD 1 or 2 times a day (Critical process died, unexpected store exception) . I dont know what to do exactly and what causes the problem.

 photo_2016-10-12_13-24-43.jpg

FAQ & Answers

  • PMinerPMiner Posts: 180Member
    This page may help: http://www.reviversoft.com/blog/2013/04/critical-process-died/
    FYI, this page is outdated, that is why it says windows 8 exclusive. however, some information on this website may still be helpful! Smiley Very Happy
  • hamedrayhamedray Posts: 4Member

    I have installed the driver updates. and before that I have installed a fresh update for windows. It is a driver issue I think. And I can not get any dump file to view. Dont know what to do.

  • PMinerPMiner Posts: 180Member
    Try downloading and reinstalling the Annviversary update from here.
  • hamedrayhamedray Posts: 4Member

    I have done this once. and the 592g is not in the acer's windows aniversary update supported model list

    http://www.acer.com/ac/en/GB/content/windows10-update

     

  • hamedrayhamedray Posts: 4Member

    Here are some of the dump files I get during BSOD

     

    https://1drv.ms/u/s!AulHfoKiSfmJpleO1Z5w6gUitJZJ

     

    https://1drv.ms/u/s!AulHfoKiSfmJplmWlj_ABjTsSDEr

     

    https://1drv.ms/u/s!AulHfoKiSfmJpliInJcZtOO7MtYt

     

    https://1drv.ms/u/s!AulHfoKiSfmJplrETFYnt6vjPb-N

     

    It has been a while I get these errors and can not use my laptop well.

    Appreciate any help.

     

     

    On Sat 11/5/2016 11:38:15 AM your computer crashed
    crash dump file: C:\Windows\Minidump\110516-7968-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14F570)
    Bugcheck code: 0xEF (0xFFFFE00178C63780, 0x0, 0x0, 0x0)
    Error: CRITICAL_PROCESS_DIED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a critical system process died.
    There is a possibility this problem was caused by a virus or other malware.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sat 11/5/2016 11:38:15 AM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntdll.sys (ntdll!RtlWalkFrameChain+0x133B)
    Bugcheck code: 0xEF (0xFFFFE00178C63780, 0x0, 0x0, 0x0)
    Error: CRITICAL_PROCESS_DIED
    Bug check description: This indicates that a critical system process died.
    There is a possibility this problem was caused by a virus or other malware.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
    Google query: ntdll.sys CRITICAL_PROCESS_DIED



    On Thu 11/3/2016 11:51:11 PM your computer crashed
    crash dump file: C:\Windows\Minidump\110316-8031-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14F570)
    Bugcheck code: 0xEF (0xFFFFE00116F65280, 0x0, 0x0, 0x0)
    Error: CRITICAL_PROCESS_DIED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a critical system process died.
    There is a possibility this problem was caused by a virus or other malware.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Thu 11/3/2016 1:56:52 PM your computer crashed
    crash dump file: C:\Windows\Minidump\110316-13171-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14F570)
    Bugcheck code: 0x139 (0x3, 0xFFFFD001366B7720, 0xFFFFD001366B7678, 0x0)
    Error: KERNEL_SECURITY_CHECK_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: The kernel has detected the corruption of a critical data structure.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
  • martinvevmartinvev Posts: 1Member

    hi there,

     

    i have the same problem with my model, critical process died, no minidump gets created (i checked that explicitly in advanced system settings).

     

    trying to work this issue out for almost a year and still nothing.

     

    did you get any luck?

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