My Aspire Desktop T3-605 freezes every 10 minutes (for approx 3 mins at a time) Anyone know why?

NigelP
NigelP Member Posts: 3 New User

This problem coincided with the latest Windows 10 Anniversary update (vers. 1607).

 

The PC is also having difficulty booting up since the above upgrade and I frequently see the message:

"Reboot and select proper boot device or insert boot media in selected device and press a key" 

 

I have tried a whole host of suggestions including one from Microsoft Support KB3083595 that disables storAHCI MSI through the registry that didn't seem to make any difference.

 

I did notice (too late as it was after I upgraded) that ACER don't support the Windows 10 upgrade at all for this model but they don't seem to give a reason.

 

Any help / suggestions appreciated.

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i'm more worried about the boot media issue than the freezes.

     

    can you please check your HDD SMART values?

     

    download the free trial of HD tune:

    http://www.hdtune.com/

     

    and check under Health tab if any value is suspect, do an error scan too.

    I'm not an Acer employee.
  • NigelP
    NigelP Member Posts: 3 New User

    Hi IronFly,

    Thanks for the HDtune suggestion.

    Unfortunately, every time I try to run the Health Check my HD freezes. It doesn't bother waiting the usual 10 mins it just goes straight to 100% disc utilisation (Task Manager) and for a lot longer than 3 mins each time. 

     

    I performed a chkdsk /r /x on my system before trying HDtune that I'm presuming went OK - it rapidly went to 11% complete then stayed like that for a good few hours before finally presenting a Windows login screen. If it hadn't been successfully completed I would have expected it to be still looping. I wasn't at the screen when if finished though so I can't be sure everything's OK. Is there a log file generated? And if so, do you know where it would be?

     

    Anyway, I don't think I'm going to be able to get anything useful from HDtune currently so any other ideas?

     

    Thanks again,

    NigelP.

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    check on C:, sometimes chkdsk logs are here or run Event viewer - applications and search for chkdsk logs.

     

    by the way, i strongly suggest you to backup your personal data, since your HDD is dying and buy a new one.

    I'm not an Acer employee.
  • NigelP
    NigelP Member Posts: 3 New User

    Hi IronFly

     

    As I couldn't do anything else with my HD I bought and installed a new one. 

     

    This seems to have solved the freezing every 10 minutes problem but I'm not sure about the BIOS message as after I changed the BIOS settings back to Secure Boot [Enabled] which changes Launch CSM to [Never] I received the message: "Reboot and select proper boot device or insert boot media in selected device and press a key" again.

    So now I've reverted back to disabling Secure Boot and setting Launch CSM to [Always].

    Although I've only been up and running for a couple of days I have had to perform many reboots, shutdowns and starts while (re-) installing everything and the message hasn't appeared again with this BIOS setting so I'm going to leave it like that. 

     

    Thanks again for replying and helping me - I'm curious though on why /  how you knew my HD was dying. I was convinced it was a MS Windows 10 Anniversary Update (Vers 1607) / Acer mismatch problem as it only started happening after they forced the update. What made you think otherwise?

     

    Cheers,

    NigelP.

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    1) you have installed windows 10 as legacy/launchCSM, so switching to UEFI gave you that boot error. It will be better to re-install windows 10 under UEFI for hardware and security issues.
    Be aware that your installation media must be formatted as FAT32 with GPT scheme for EFI.

    2) i suspected the HDD starting from HDTune and checkdisk issues.
    I'm not an Acer employee.