Aspire V7-482pg Repair Request under Extended Warranty

zackh

I'm just going to skip the middle man of dealing with Tech Support.  I'm sure they're sincere, but there is a language barrier since I am a native American English Speaker.  That's beside the point.  

 

Basically the TL;DR is that my computer freezes a lot, and it seems to be related to the hard drive.

A post describing problem in detail: Former Post

 

 

In the past, tech support has issued a repair request, but the desctiption I got back on the diagnostic report did not say correctly what the issue was, and the facility said the device was fine.  It is not.  

 

So, I was wondering if any Acer people would be able to help get the ball rolling on getting this thing finally fixed.

 

Thank you kindly in advanced,

Zackh 

JordanB

I don't work for Acer.

 

Why don't you update your graphics driver?  And they have a bunch of other new drivers released in May of 2016 for Windows 8.1.

You can also try asking Microsoft for help with Word.  Although I can already tell you the first thing that Microsoft will say is to update your graphics drivers and other drivers.

 

Good luck.

 

http://www.acer.com/ac/en/US/content/drivers

 

 

 Edit:

 

Here's an example of a Microsoft response to a Word "not responding" problem.  First thing they say (Step 1) is to update the graphics driver:

 

http://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_winother/office-2013-word-keeps-freezing-not-responding/a8c676dc-956b-4114-915d-a4cd3ee8bea1?page=1

 

 

Quote:

 

 

 

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exampleword.PNG