Aspire Z1401-C9JN will not get past Windows Screen

VincentV
VincentV Member Posts: 1 New User

Hello everyone! I tried to reset my laptop because it is no longer that fast enough to cater my work needs. I encountered an error message (no error code) during the resetting of the PC. It says "Unable to reset this PC" - continue to windows 10. I clicked on it but it keeps on spinning and keeps on splashing the Windows Screen - it won't passed that. It's been 2 days and still doing the same. Please I really need help. I would still want to stick with Acer. I appreciate any suggestions.  

 

 

Vincent

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    When did you purchase the machine? What was the factory-installed operating system?

     

    Jack E/NJ

     

     

    Jack E/NJ