T3-710 AOP background agent task misconfiguration

TobyM
TobyM Member Posts: 4 New User

Hi,

 

I have an Acer Aspire T3-710 desktop machine that's barely a month old.

The Windows system event log is showing a warning from the TaskScheduler upon every startup that reads as follows:

 

"Task Scheduler service found a misconfiguration in the NT TASK\BacKGroundAgent definition. Additional Data: Error Value: C:\Program Files (x86)\Acer\AOP Framework\BackgroundAgent.exe."

 

This appears to be a problem with an AOP related scheduled task but I cannot seem to find mention of AOP in the task scheduler. 

 

How can I fix this? Thank you.

 

The warning details are as follows:

 

- System

- Provider

[ Name] Microsoft-Windows-TaskScheduler
[ Guid] {DE7B24EA-73C8-4A09-985D-5BDADCFA9017}

EventID 414

Version 0

Level 3

Task 414

Opcode 0

Keywords 0x4000000000000000

- TimeCreated

[ SystemTime] 2016-09-09T10:19:34.382985300Z

EventRecordID 35252

Correlation

- Execution

[ ProcessID] 1028
[ ThreadID] 1248

Channel System

Computer MY-DESKTOP

- Security

[ UserID] S-1-5-18

- EventData

TaskName NT TASK\BacKGroundAgent
Parameter C:\Program Files (x86)\Acer\AOP Framework\BackgroundAgent.exe

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you can disable the BackgroundAgent.exe from windows automatic startup, it's needed to check automatically drivers/bios or Acer software upgrades.

     

    you can manually check running Acer care center.

    I'm not an Acer employee.
  • TobyM
    TobyM Member Posts: 4 New User

    I cannot find any mention of AOP, BackgroundAgent, or even anything similar, in the windows task manager startup or services panels.

     

    How can I disable autmoatic startup?

     

    Thanks

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    open windows Task scheduler application

    windows logo key and type scheduler

    once opened, click on Task scheduler library and look if there's any active task for Acer backgroundagent, if yes, disable it off or delete it.

    I'm not an Acer employee.
  • TobyM
    TobyM Member Posts: 4 New User

    There are the following acer-related tasks in the scheduler:

     

    ACC

    ACCAgent

    ACCBackgroundApplication

    BackGroundAgent

     

    I have already disabled all of these previously. Since disabling these the care center no longer starts at startup. Yet the mentioned warnings still appear in the event log.

     

    T

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    There's somethibg else triggering that task but i don't know what, since you already disabled the related things.
    Sorry
    I'm not an Acer employee.