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when booting up computer, screen goes blank and black. How do I correct this? Aspire m3300 desktop

Hi

when starting computer, blue lite stays om.  Acer name appears. Next screen is selection of starting Windows normally, safe mode, with network,etc.

 

screen show computer thinking w equations.  Then it goes blank.  White arrow cursor on screen.

 

need help to get rid of black, blank screen to sign into computer.

 

comcast refreshed signal several times and said the issue is with the computer.

 

appreciate any suggestions.

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

FAQ & Answers

  • Boot to safe mode

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall(tick to uninstall software too).

    reboot normally and check if black/blank screen is fixed.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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