Acer v3 575G new Laptop Issues (audio, video, steam.exe wont start)etc..

drappy
drappy Member Posts: 1 New User

so i recently got a new laptop

an acer aspire v3- 575G, windows 10 , 4 GB ram which i upgraded to 8, an nvidia gt 940m, intel i5 6200U. part number (according to the website from which i bought it) is - nx.g5esi.001

i updated drivers and started installing apps, recently (about 10-12 days after getting it) the first thing i noticed was-

steam.exe has been having issues. when ever i try to start it, it says checking for updates, verifying updates and then just exits, doesn't even launch steam, even though it says its running in the task manager.
then randomly after searching online for hours and trying multiple things, it works suddenly... and then it stopped working again.. so i'm getting very annoyed and worried about this.
things I've tried is ending task in task manager and re launching, launching in other compatibility modes, launching in offline modes, disabling windows defender, uninstalling and re-installing steam multiple times, even factory resetting twice!

and the other problems ive noticed that happen WHEN all of these issues take place is i cant play any movies either in movies and tv or in VLC (it just shows an infinite loading circle), shockwave flash crashes on some pages when it happens, sometimes audio services says its not running and also notifications freeze when i click on them.

after the second factory reset, (FOR NOW), my laptop seems to have no issues every other restart, or every 3rd restart, the rest of the times though, all of these issues happen.

is there any obvious step or issue that im missing, cuz ive tried everything, updating drivers, downloading an antivirus and deleting it after it didnt help, even restarting my laptop multiple times, i just dont get whats wrong!, my old laptop, that could barely run anything and had all outdated drivers never had this issue... please! please help me

do all of these issues seem familiar? can anyone help me out! please!!


here are pictures of the shockwave and movies errors during this issue...
(not sure if they are useful)

 

i removed all bloatware that i think possible after the factory restore didn't help, to see if that would help me.

edit- i recently noticed windows defender also has issues when this happens, although i dont know if its related

http://imgur.com/a/OCkML

Answers

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    I suggest you check Adobe Flash Player updates, if you have not check it yet. Also does this issue present when using an expecific site or in other sites too?

    Since you already reinstalled the operating system and updated all drivers, I suggest you contact support in your region for farther assistance.

    http://www.acer.com/worldwide/

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