I just got a new acer predator 17 78CE model and I get this "your pc ran into a problem.

ramguhan
ramguhan Member Posts: 5 New User

well I got a new predator 17 78CE model .. after a while i get this blue screen with the message " your pc ran into a problem and needs to restart". and runs in a loop. what should i do now.. I was perfectly satisfied with the product untill this... is there a way to fix it or i should replace it .

Thank you

Answers

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    I'm collecting much points with everytime the same answer:

     

    disabeleTPM in Bios

     

    no one seems to discover the search fields? Should really be improved...

     

    Smiley Happy

  • ramguhan
    ramguhan Member Posts: 5 New User
    well I got a new predator 17 78CE model ..its been three months .... after a while i get this blue screen with the message " your pc ran into a problem and needs to restart". and runs in a loop. what should i do now.. I was perfectly satisfied with the product untill this... The error code is SYSTEM SERVICE EXCEPTION. igdkmd64.sys FAILED is there a way to fix THIS ..PLSS HELP Thank you
  • Alien69
    Alien69 Member Posts: 9 New User

    Hello ramguhan. You should try to update or re-install the Intel's chipset driver and the wifi driver.

     

    If that doesn't work you may need to re-install Windows.