B1-850 tablet is plugged in, charge light is on, but battery will not charge

itm
itm Member Posts: 13 New User

I bought a B1-850 last month and found it had completely lost its charge overnight. I left it plugged into the original charger for 6 hours but it still wouldn't power on. I then tried an alternative charger, but after 15 mins it had only increased by 1% in charge and then shut itself down.

Does this sound like a hardware problem?

Answers

  • itm
    itm Member Posts: 13 New User

    Sorry the title of this thread should read B1-850 (not A1)!

  • Kathy-1
    Kathy-1 Member Posts: 167 Die Hard WiFi Icon

    itm wrote:

    Sorry the title of this thread should read B1-850 (not A1)!


    Hi itm, I've fixed the title of your thread Smiley Happy

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if it's not able to charge even when shutted down, can be a bad battery or an issue on battery controller.

     

    Give Acer support service a call or contact your seller.

    I'm not an Acer employee.
  • itm
    itm Member Posts: 13 New User

    OK thanks I'll follow up a support ticket with Acer