some keys of the keyboard of my e1 stopped working after not using it for 6 weeks. Ideas?

vbispo

No liquids on it, when i've returned from leave it didn't just worked. It was working perfectly (and working every day!) before our leave period.

 

Thanks

laurent_14

Hello,

 

1. What model do you own exactly?

2. Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

vbispo

Hi Laurent,

 

thank you for your prompt reply. I have (my daughter) a Aspire E1, Model z5we1. the SN is nxmhceb001. if you need further details just ask.

 

Merci, A+

laurent_14

Oh you speak French! First I would perform a power reset.

 

Laptop model: Aspire E1-570G-33214G1TDnrr

vbispo

Didn't solved the problem (the PC started without password, that was something interesting to learn about).

 

Thank you for trying to help, this forum's are awsome for that, the "community spirit".

 

Thanks you again,

 

VB

brummyfan2

Go to Device manager, right click the Keyboard and uninstall the driver, reboot and see whether it fixes the problem, it's just a shot in the dark so don't blame me if it doesn't work

 

EDIT: You could also try switching to different keyboard language(Eng US/UK) and switch back to your default language.

 

vbispo

didnt work but thank you for trying

laurent_14

Hi vbispo,

 

Have you loaded the default settings in the bios setup utility?

vbispo

Sorry but I don't understand that, my IT knowledge it's very limited...

laurent_14

Hi vbispo,

 

The first way:

1. Restart your laptop
2. When you'll see the Acer logo , press [F2] to access to the bios setup utility
3. Press [F9] to load the default settings
4. Press [F10] to save and exit
5. The laptop will reboot automatically

vbispo

Hi,

 

sorry for the late reply, away from the damaged computer until today. Well, one of the keys that is not working is the f2 (like the i, or the back space...totally apart keys).

 

Thanks

laurent_14

Hi vbispo,

 

Second way, watch these videos:

 

Windows 8: https://youtu.be/QGiG1oljjZI?list=PLLsoMz8c0i1taZstgF35c4VOWyEAAx564

Windows 10: https://youtu.be/UPIUkPGaGys

 

Reminder:

[F9] to load default settings

[F10] to save and exit

Hoping [F9] and [F10] keys work.