Bought the Predator XB1 24" monitor on August 15, 2016. The date stamp on the monitor itself declares it to have been build June 2016. Plugged it in and turned it on... for less than 15 seconds i had a boot screen... then the whole thing went dim. I then spent about an hour with tech support disconnecting and reconnecting various cables, pulling and replacing the video card, and a dozen other inane BS hoops which were wholly unnecessary. My other screen works perfectly. The entire rigamaroll they ran me through was utter nonsense and a complete waste of time. Even with the screen plugged into nothing, just the "Finding signal - choose your input" is dimmed. Resetting it brings up the "Predator" logo, that too is dim. yay... i bought a Predator Premium Serviced Paper Weight...
The real aggrevation has been Acer's entire warranty process. When i plug in my SNID number in both the phone system and the website, Acer DECLARES the monitor to BE OUT OF WARRANTY. Let's review... built June 2016 NOT 2006... Comes with a THREE YEAR WARRANTY and is covered by the "Predator Premium Service"... which by the way, isn't available on Sundays... unlike other companies like EVGA which have 24-7-365 service. Nope i paid for a "Premium Product" that comes with "Premium service"... which doesn't exist on Sundays... Incredible...
On a lark i decided to try the normal Acer support. Low and behold, they were there! ...and pushing me with my BRAND NEW - BUILT IN JUNE OF THIS YEAR MONITOR COVERED BY "Predator Premium Service" off to THIRD PARTY PAID CUSTOMER SUPPORT???
This monitor was recommended to me as the top of the line 1080 - 144hz+ monitor. This is the BS run around i get? This is the BS quality i get? I have despised Acer since the late 90s. I used to sell the fodder at Circuit City and always steered people away from it because of how terrible the quality is. The products ALWAYS got returned. I hated it. In sale, when something is returned, you take the hit. I figured though... ya know, that was back in 99-2000... they have GOT to have gotten better in quality. So i bit the bullet and bought the monitor. Well, you can see how well THAT MISTAKE has panned out. "Predator Quality", "Predator Premium Service"... Sad thing is, i got EXACTLY what i expected. I was hoping beyond hope that i would have been surprised and found that this was indeed the best purchase i'd made recently and happy to admit i was wrong about Acer. Nope. I get to post that this is YET AGAIN... AND STILL the worst thing to have done... Acer is still upholding their craptastic standards of quality.
The ONE and ONLY way this can be resolved is if i get a brand new AND FULLY FUNCTIONAL monitor next-day-aired to my door step with a pre-paid label to return this hunk of junk. Otherwise, i will be returning it and not only will i continue to CONDEMN everything that is Acer, i will be reposting this post on every possible tech site, Amazon, NewEgg, etc. Absolutely no reason what-so-ever to claim you have "premium" anything and then run a business which says the products are out of service, "premium service" isn't available, and so on. This is 100% garbage. I didn't purchase a "Predator Premium Service" paper weight. That sure what i got.
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