Hi all, we did a factory reset on our laptop, but now windows 10 will not install. We got a message "computer restarted unexpectedly or encountered unexpected error." Found a proposed solution to "SHIFT-F10 to bring up command prompt. type: CD C:\windows\system32\oobe, type msoobe". Was able to start initial installation procedure, but the installation seems to 'hang'. Any advise or help is much appreciated. Thank you in advance.