Examples: Monday, today, last week, Mar 26, 3/26/04

Vn7 592g. Did a factory reset on our laptop, but now windows 10 does not install.

Paultan88Paultan88 Posts: 3Member New User

Hi all,  we did a factory reset on our laptop,  but now windows 10 will not install. We got a message "computer restarted unexpectedly or encountered unexpected error."   Found a proposed solution to "SHIFT-F10 to bring up command prompt. type: CD C:\windows\system32\oobe,  type msoobe".   Was able to start initial installation procedure,  but the installation seems to 'hang'.   Any advise or help is much appreciated. Thank you in advance. 

FAQ & Answers

  • IronFlyIronFly Posts: 18,070ACE Trailblazer

    try to do the factory reset again, pressing ALT+F10 at boot.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Paultan88Paultan88 Posts: 3Member New User

    Thanx IronFly for your suggestion. Tried it but could not get anything to happen. Finally brought the laptop to the Service Centre. They told me there was a hardware issue, and they would fix it. Again thank you for your help. Cheers. 

  • IronFlyIronFly Posts: 18,070ACE Trailblazer
    You welcome.
    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
Sign In or Register to comment.

Who's Online130

bakujack
bakujack
BeHasU
BeHasU
enefem
enefem
Goose9
Goose9
IronFly
IronFly
IVAN_PC
IVAN_PC
JackE
JackE
Karthi
Karthi
ohoh72
ohoh72
smartyyy
smartyyy
tommy_crochetti
tommy_crochetti
+119 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.