have a acer laptop turns on but keeps restarting... get this:critical_service_failed

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kikof1
kikof1 Member Posts: 8 New User

have a acer aspire V5 laptop model ms.2361 turns on but keeps restarting... get this:    critical_service_failed 

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  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
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    What is the operating system, is the one that came with the laptop or did you change?

     

     

     

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • sharky25k
    sharky25k Member Posts: 473 Skilled Practitioner WiFi Icon
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    Hi,

     

    Did you have some viruses on the computer? And do you have a windows 10 notebook?

     

    I hope you did not try this:

     

    https://www.youtube.com/watch?v=_6KFEywsaZc

     

    I am kidding.

    But that error usually appears when some critical files for startup are missing or were deleted.

    So I am thinking that just a complete reinstall will solve the problem.

  • kikof1
    kikof1 Member Posts: 8 New User
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    Thanks